FAQ - Frequently Asked Questions

How do I place an order? 
To place an order, follow the steps below:
1. Add products to cart.
2. Proceed to checkout via our website or via PayPal.
3. On our website, click the "Checkout" button. If you use PayPal, click the PayPal button.
4. Enter your email, name and address.
5. If you have a valid discount code, enter it in the "Discount" field and click "Apply".
6. Continue by clicking on "Continue with shipping method" and make sure the delivery address is correct.
7. Click on "Continue to payment method".
8. Enter your payment details.
9. Click "Complete order".

What should I do if products are missing or if I receive incorrect products in my order?
For missing or incorrectly shipped items, please contact us at info@mommishop.com. Please indicate your order number and proof (the image file size must be less than 1 MB). We will ship the correct item at no additional charge, and you may keep the incorrectly shipped item as a gift.

How do I know my order has been successfully shipped?
You will receive a confirmation email containing your order number and purchase details.

I would like to change the items I ordered, what should I do?
You have the opportunity to modify or cancel your order within 6 hours of placing it. This deadline allows us to process and ship orders efficiently. Contact us at info@mommishop.com to request changes.

How do I add products to my cart?
To add products to your cart:
Go to the product page.
Choose your preferences.
Click "Add to Cart".

How do I see what's in my cart?
To view your cart, click on the cart icon at the top of the site. You can change quantities and remove items from your cart.

How do I remove products from the cart?
Click on the "Cart" icon, view the products and click on "Remove" to delete them.

How do I change the quantity of an item in my cart?
In your cart, change the quantity in the "Quantity" field of the item you want to change.

What browsers are recommended for this site?
We recommend using Google Chrome, Safari, Firefox and Internet Explorer.

What are the payment options?
We accept major credit cards (MasterCard, Visa, American Express, Discover), PayPal and Apple Pay.

How do I pay with PayPal?
By clicking on the "PayPal" button at checkout, you will be redirected to the PayPal website for secure payment processing.

How do I use a discount code?
To use a discount code:
Choose the item and click "Checkout".
Enter the requested information.
Locate the "Discount" field, enter the code and click "Apply".

What is your return and exchange policy?
For information on returns, please see our Returns and Exchanges Policy.

How can I return an item?
Contact us at info@mommishop.com for more information on the return procedure.

What is your cancellation policy?
Order Change Deadline: You have the option to change or cancel your order within 6 hours of placing it. This period allows us to process and ship orders efficiently.
Procedure for Changing or Canceling Orders: To change or cancel your order, please contact our customer service team immediately. You can contact us at info@mommishop.com. Please provide your order number and relevant details to ensure fast and accurate processing.
Shipped orders: If the order has already been shipped, we cannot cancel it directly. In this case, we kindly ask you to receive the package as expected and refer to our return and exchange policy for further assistance.

Is it safe to order online?
Yes, we use SSL encryption to protect your information during online transactions.

Is it safe to use your credit card on your website?
Yes, our website uses a secure payment gateway with data encryption.

Is my personal information confidential?
Your personal information is private and confidential. It is not shared, rented or sold without your consent, except as required by law.