Refund and Cancellation Policy

Cancellations:

Order modification deadline : you have the possibility to modify or cancel your order within 6 hours of placing it. This window allows us to process and ship orders efficiently.
Procedure for modifying or canceling orders : To modify or cancel your order, please contact our customer service immediately. You can contact us at info@mommishop.com. Please provide your order number and relevant details to ensure fast and accurate processing.
Shipped orders : If the order has already been shipped, it will not be possible to cancel it directly. In this case, we kindly ask you to receive the package as expected and refer to our return and exchange policy for further assistance.

Refunds:

To be eligible for a refund, the item must be unused and in the same condition you received it. It must also be in the original packaging.
We offer a 100% money back guarantee on any products that are defective or damaged during shipping. Simply let us know and we will provide you with a returns address and offer you a replacement or refund, depending on your preference.
If you are not satisfied with your order, please contact our support and we will do our best to help you.
Return shipping costs are the responsibility of the customer.

We do not issue refunds if :

Your order does not arrive due to factors beyond your control (for example, if you provided an incorrect shipping address).
Refund requests can be submitted within 14 days of the guaranteed delivery period (44 days) expiring. You can do this by sending a message to info@mommishop.com.